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ISV
Partner
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Marketing Cloud Account Engagement
Specialist
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Certified
Developers
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200+
Projects Delivered
Hire Salesforce Service Cloud Consultant
Salesforce Service Cloud, engineered to enhance the customer service process, helps users in case management, generating ideas, call scripting and so on. We tend to empower organizations in managing customer communications with Salesforce Service Cloud implementation services. As a leading Salesforce development company in India, we help you choose the right solution for your business. We provide customized solutions with modified layouts, fields etc to suit your business requirements.
Partner with us to accelerate your digital transformation. Our services are backed by comprehensive client training to ensure you are able to make the most out of this platform.
Salesforce Service Cloud
Furnish your service & support team with a 360-degree view of customers and ensure they deliver next-level personalized customer support by opting for our Salesforce service cloud consultant services.
Our professional team helps you enhance service operations by facilitating your agents to resolve customer issues at the earliest. Our certified Salesforce developers help you relish exceptional features like case management, knowledge management, and AI-powered chatbots and streamline your service process to maximize customer satisfaction.
Upgrade Your Business’ Service Operations With The Power of AI!
Self-Service Experience
- Help Centre
- Authenticated Portal
- Customer Community
- Einstein Bots
- Knowledge
- Generative AI-Powered Search Answers
- Experience Builder
- Mobile Publisher
- Service Catalog
- Appointment Assistant
- Workflows
Digital Customer Engagement
- Live Chat & Messaging
- Proactive Messaging
- API & Integrations
- Telephony Integration
- Real-Time Call Transcription
- Agent Productivity Tools
- Omni-Channel Routing
- Training and Management
- Desktop Sharing
- Visual Flows
- Augmented Reality
Service Process Management
- Case Management
- Field Service Management
- Omni-Channel Routing
- Generative AI-Powered Service Replies
- Knowledge Management
- AI-Powered Article Recommendations
- Generative AI-Powered Search Answers
- Swarming with Slack
- Workflows for Slack
- Swarming Reports and Dashboards
- Incident Detection & Response
- Incident Resolution
- Broadcast Communications
- Asset Service Management
- Field Service Mobile App
- Work Order Management
Customer Service Automation
- Workflows and Orchestration
- Unified Data
- Robotic Process Automation
- Service AI
- Schedule and Dispatch
- Service Catalog
- Self-Service
- Einstein Bots
Service Operations
- Service Performance Dashboards
- Embedded Insights
- Unified Data
- Automatic Transcript Analysis
- Conversation Analytics Dashboard
- Forecasting, Planning, & Optimisation
- Work Capacity
- Any-Channel Surveys
- Customer Lifecycle Maps
- Survey Analytics Dashboard
Customer Service AI
- Service Replies
- Conversation Summaries
- Knowledge Articles
- Search for Knowledge
- Next Best Actions
- Case Classifications
- Reply Recommendations
- Bot Builder
- Multilingual Bots
- Einstein Bots API
Contact Centre
- Embedded Telephony
- Agent Productivity Tools
- Training and Management
- Live Chat and Messaging
- Proactive Messaging
- API and Integrations
- Einstein Bots
- Einstein Conversation Insights
- Omni-Channel Routing
- Help Centre
- Authenticated Portal
- Customer Community
Field Service
- Prework Brief
- Onsite Knowledge Search
- Post-Work Summary
- Field Service Mobile App
- Mobile App Extensibility
- Slack for Field Service
- Dispatch Management
- Scheduling and Optimisation
- Forecasting and Planning
- Asset Service Management
- Work Order Management
- Visual Remote Assistant
- Appointment Assistant
Voice and Phone Support
- Telephony Integration
- Real-Time Call Transcription
- Omni-Channel Engagement
- On-Call Agent Assists
- Workflows
- Omni-Channel Routing
- Omni Supervisor
- Contact Centre Analytics
- Einstein Conversation Insights
Our Salesforce Apps
Here are our best Salesforce Apps that will upgrade your Salesforce experience
Salesforce Service Cloud Services
Personalize your support with a 360-degree view of all channels with Salesforce service cloud implementation—our services include:
To meet the unique needs of businesses, we create custom Salesforce Service cloud fields. This includes customizing contacts, accounts, email templates, reports and even configuring custom dashboards.
We create simple, collaborative and easy-to-use case management & tracking flows in Salesforce Service Cloud to track support & improve support performance. This way, you can keep a tab of every customer interaction with support for the purchase of a product/service for quick resolution & review.
We implement the Salesforce service cloud with all its elements like the live agent, omnichannel routing, lightning console, knowledge base and mobile messaging for your business. We also integrate it with the Service cloud to create a seamless experience for you and your customers.
We help you automate case management with the Lightning interface. You will be able to assign incoming cases, both singular as well as group of customers according to pre determined assignment rules.
We help you set up customer service on all the major communication channels across the web, email, SMS and phone. With this, you can revert to the queries quickly on the preferred channel of your customer’s choice.
Our services are backed by extensive training to ensure uninterrupted services for your customers by following best practices and using the latest functionalities. This is backed by our support that troubleshoots issues, upgrades versions, security and more.
Our Portfolio
Our PortfolioTrusted by the world's best
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Certified Salesforce Developers?
Our Entire Range of Salesforce Solutions
Tech9logy Creators admire Salesforce and all it brings with it. We have seen it in action and have helped businesses unlock their true potential with it. Apart from Marketing Cloud, we offer expertise in the following Salesforce solutions.
Service Cloud
Service Cloud lets you scale service with automation to personalise engagement & deliver success.
Salesforce Lightning
Salesforce Lightning simplifies the app development process by introducing exciting tools to Salesforce developers.
Community Cloud
Community Cloud has tools & features that help you bring together customers, partners, and employees to access the information they need.
Commerce Cloud
Commerce Cloud helps maximize revenue with real-time data, intelligent recommendations, amazing tools & automation.
Sales Cloud
Sales Cloud lets you accelerate the sales funnel with accurate forecast management, sales automation & active sales engagement.
Pardot
Pardot offers the power of email automation, lead management & automates common marketing tasks like website tracking & social marketing.
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